5 Ways Live Chat Enhances the Resident Journey, From Inquiry to Move-In
5 Ways Live Chat Enhances the Resident Journey, From Inquiry to Move-In The multifamily housing market is more competitive than ever. To stand out, property managers need tools that simplify and elevate the leasing process. Live chat has become a game-changer for leasing teams, serving as an essential tool for guiding prospective residents from their first website visit to the moment they move in. In this blog post we look at five ways live chat enhances the resident journey, ensuring prospects feel supported and engaged at every step.
How Live Chat Helps Property Managers Handle Seasonal Leasing Peaks
How Live Chat Helps Property Managers Handle Seasonal Leasing Peaks Seasonal leasing peaks can be overwhelming for property managers. Inquiries surge as renters scramble to secure apartments, creating challenges in managing response times, ensuring personalized engagement, and preventing missed leads. Live chat solutions provide a scalable way to handle increased demand during these busy periods, ensuring prospective residents receive prompt and professional service without overburdening leasing teams. This blog explores how live chat helps property managers scale support, maintain response times, and successfully navigate peak leasing seasons.
Adapting and Thriving in the New Age of Multifamily
Podcast Summary 001 - What follows is a summarization of a great episode of the Multifamily Matters podcast. This is Episode 283, “Transform or Be Left Behind - Adapting and Thriving in the New Age of Multifamily”, and is available at the link below. In this post we break down the discussions in the episode and extract key points and lessons so they can be applied to your Multifamily business.
Reducing Employee Turnover in Multifamily through PropTech
The high turnover rate in Multifamily isn’t going away anytime soon, but some organizations do a much better job of mitigating it than others.
Amenities Renters Actually Want in 2023
Amenities in your communities and units are some of the biggest drivers of occupancy. Prospects carefully consider the amenities offered and how they will effect their lifestyle, comfort, enjoyment, and bottom-line of moving into your communities.