Common Complaints of Prospects During the Leasing Process
During the leasing process, prospects have many re-occurring and common complaints. These can be a real hinderance to your leasing process, and will result in lower occupancy. Addressing these complaints can help property managers improve the leasing experience and increase the likelihood of converting prospects into residents. Based on our experience working with properties, prospects, and residents - here are the common complaints we see. Slow Response Times: Prospects often complain about delays in receiving responses to their inquiries about available units, pricing, and tours.
Live Chat Lead Response Time Stats From 2022
In this post we are going to look at a variety of publish statistics from 2022 in relation to customer support response times and communication channels. The insights we draw will be obvious, but are summarized at the end of the post.
Jumpstart Customer Experience in Multifamily with 5 Simple Technologies
The landscape of apartment leasing has undergone significant transformation to meet the evolving demands and desires of renters in their quest for the perfect apartment. Demonstrating certain characteristics in your leasing process can play a critical role in attracting and engaging new residents, as well as fostering lease renewals and overall resident satisfaction Potential tenants seek a comprehensive understanding of the entire community even before setting foot on the premises. They seek insights into the community layout, the exact apartments they might occupy, the precise location within the community, what the views look like, the interior features, the proximity to amenities, real-time pricing, and of course availability.
Filesharing for Multifamily Live Leasing Agents
We aren’t just a Live Chat service, we are part of a complete and well designed online marketing program for Multifamily owners to better serve the needs of their customers. The more dedicated a community owner is to the experience of their prospective renters, the more effective we will be as a Leasing Agent support service. Here are 5 Essential Digital Files owners should have available at a moments notice to provide to a resident.
Live Chat and WCAG Website Accessibility and Compliance
The Web Content Accessibility Guidelines are a set of accessibility standards put forth by the World Wide Web Consortium. The goal is to make websites and web systems accessible for all, which includes people with disabilities, as well as devices with limited functionality.