Podcast Summary 001 - What follows is a summarization of a great episode of the Multifamily Matters podcast. This is Episode 283, “Transform or Be Left Behind - Adapting and Thriving in the New Age of Multifamily”, and is available at the link below. In this post we break down the discussions in the episode and extract key points and lessons so they can be applied to your Multifamily business.
The key to customer service, and the driver of customer satisfaction and long term positive experiences. Empathy is the way your staff and your properties relate and engage with your prospects and residents. It’s the way you make your prospects feel important, and your residents feel valued and considered. Below, we will explore empathy in the context of online technologies, and their utilization by Multifamily communities.
In this post we are going to look at a variety of publish statistics from 2022 in relation to customer support response times and communication channels. The insights we draw will be obvious, but are summarized at the end of the post.
The landscape of apartment leasing has undergone significant transformation to meet the evolving demands and desires of renters in their quest for the perfect apartment. Demonstrating certain characteristics in your leasing process can play a critical role in attracting and engaging new residents, as well as fostering lease renewals and overall resident satisfaction Potential tenants seek a comprehensive understanding of the entire community even before setting foot on the premises. They seek insights into the community layout, the exact apartments they might occupy, the precise location within the community, what the views look like, the interior features, the proximity to amenities, real-time pricing, and of course availability.
We aren’t just a Live Chat service, we are part of a complete and well designed online marketing program for Multifamily owners to better serve the needs of their customers. The more dedicated a community owner is to the experience of their prospective renters, the more effective we will be as a Leasing Agent support service. Here are 5 Essential Digital Files owners should have available at a moments notice to provide to a resident.