5 Metrics Every Property Manager Should Monitor for Live Chat Success
5 Metrics Every Property Manager Should Monitor for Live Chat Success Live chat is a powerful tool for property managers, bridging the gap between prospective residents and leasing teams in real-time. However, implementing live chat isn’t enough—success depends on understanding and tracking key performance indicators (KPIs) to evaluate its effectiveness. By monitoring the right metrics, property managers can optimize chat operations, improve engagement, and maximize conversions. This blog highlights five essential metrics every property manager should monitor to ensure their live chat strategy drives meaningful results.