Multifamily Services Overview

Our core service is Live Chat support for Multifamily property websites, social media, SMS, and online channels. We provide the technology, integrations, and most importantly the dedicated staff of Leasing Consultants trained specifically on your properties, to serve prospects when and where they have questions and guide them through the leasing process.

We cater to Multifamily owners and operators who strive to excel on customer experience, and want to track and improve their customer journey from start to finish.

We track the leasing journey from start to finish and provide deep insights into the experiences your prospects are having. By combining information from website analytics, through the chat process, and into the CRM and PMS pipeline, we help management teams make informed decisions about leasing and marketing, based directly on data analysis.

Navigating housing in the low-income and affordable space can be challenging for both prospects and leasing teams. We help Affordable Communities explain requirements to prospects, pre-screen for qualification, and provide application assistance. This reduces the burden for in-house staff who spend large amounts of their time working with prospects on the nuances of state and federal requirements. This has a trickle down effect of reducing turnover, and reducing training overhead at the property office level.

Property management becomes a whole lot easier when tools and technology work in unison towards a common goal. We pull together property website analytics, prospect interaction statistics, CRM data, PMS data, and online application sales tools to build a leasing workflow that simply performs!